Name: Steadio
Author: Steadio

How it works

Watch a shipping exception
resolve itself.

A real scenario. A FedEx package hasn't moved in 3 days. Here's what Steadio does — automatically.

Exception detected Tuesday 2:14 PM

FedEx package stalled in Memphis

Order #4847 — Ceramic vase set, $67. Tracking hasn't updated in 72 hours. EasyPost webhook fires. Steadio catches it before the customer notices.

AI assesses severity 200ms later

Severity 74 — likely lost in transit

AI checks carrier history, delivery estimate, order value, and your store policies. Decides: proactive email now, flag for potential reship.

stalled_in_transit severity: 74

Proactive email sent Tuesday 2:14 PM

Customer notified in your brand voice

AI writes a personal, empathetic email: "Hi Sarah, we noticed your order hasn't moved..." — sent via your email, in your tone, with live tracking info.

Resolved You tap once

One tap: reship created in Shopify

You approve the reship in your dashboard. Steadio creates a draft order in Shopify with the same items and address, marks it paid, tags it "steadio-reship." Your fulfillment team picks it up. Total time: 15 seconds.

Your Store Support

Powered by Steadio

Online

Hi Sarah! I can see your order #4847 is on the way. How can I help?

My tracking hasn't updated in 3 days. Is it lost?

I see your ceramic vase set shipped via FedEx and the last scan was in Memphis on Saturday. That's longer than expected.

Good news: we've already flagged this and sent you an email with details. Your package may still be in transit, but if it doesn't update by Thursday, we'll reship it at no cost.

Oh wow, you already knew about it? That's great.

Yes! We monitor every shipment automatically. You'll get an update as soon as tracking changes. Anything else I can help with?

Resolved in 8 seconds

No ticket created

This is what your customer sees. Zero waiting. Zero tickets.

The shift

Your Monday morning, transformed.

Same store. Same order volume. Completely different day.

Without Steadio

47 shipping tickets in the queue

Mostly "where's my order?"

3 angry emails from Friday

"It says delivered but I never got it"

2 chargebacks from last week

Customers filed disputes because you didn't respond fast enough

15 hours this week on shipping support

Copy-paste tracking numbers into emails. Repeat.

~$1,500/mo

in support labor + chargebacks

With Steadio

12 tickets in the queue

Only the ones that actually need a human

Exceptions caught on Friday night

Customers got proactive emails before they noticed

0 chargebacks

Fast resolution = no disputes

4 hours on support this week

The rest? Spent on retention, reviews, and growth.

$159/mo

Steadio Growth plan

Calculate your exact savings →

See it live

2-minute product demo

Watch shipping exceptions and product questions get resolved — no tickets, no queues.

Watch the 2-min demo

What Steadio does

Every post-purchase scenario.
Handled.

"Where's my order?" — answered in seconds

Your #1 support question, eliminated. The widget pulls live tracking from Shopify and responds instantly. No ticket created. No human involved. Works 24/7, including weekends and holidays.

60% of support volume — gone Avg response: 8 seconds

Auto-resolve on autopilot

Low-severity delays, minor carrier issues — AI detects, scores, resolves, and emails the customer. No human needed.

One-tap reship

Lost package? Tap "Reship." Steadio creates a draft order in Shopify with the same items, marks it paid, tags it. Done.

Catches problems before customers notice

Steadio monitors every shipment via EasyPost webhooks. When something goes wrong — a stall, a failed delivery, a damaged scan — it detects, assesses severity, and acts. Customers get proactive emails in your brand voice before they ever think to check tracking.

100+ carriers supported Service-aware stall detection

Instant refunds

Under your limit? Auto-refunded. Above it? One-tap approval. Executes via Shopify API — no manual entry.

Post-delivery product care

"How do I wash this?" "What size should I exchange?" — AI answers from your product data. Care instructions, returns, sizing — all handled after delivery.

Full audit trail

Every resolution logged: what was detected, AI's recommendation, action taken in Shopify, emails sent, timestamps. Your whole team sees exactly what happened.

Why Steadio

Other tools manage tickets.
Steadio eliminates them.

Capability	Steadio	Gorgias	AfterShip	Route
Tickets created per issue	0	1+	N/A	Claims
Answers WISMO automatically	✓	Manual	Page only	✕
Proactive exception detection	✓	✕	Alerts only	✕
Auto-resolve exceptions (AI)	✓	✕	✕	✕
One-tap refund / reship (in Shopify)	✓	Manual	✕	Claims
Post-delivery product care	✓	✕	✕	✕
No customer upsell required	✓	✓	✓	✕
Entry price	$79/mo	$300/mo	$9/mo	Commission

Pricing

Simple, order-based pricing

You know your order volume. That's all we need.

14-day free trial on all plans. No credit card required.

Reactive Proactive

On-demand exception detection — trackers created only when needed

Starter

$79 /mo

Up to 1,000 orders/month

Start free trial

AI chat widget (WISMO + product Q&A)
On-demand exception detectionReal-time tracking on every shipment
Escalation dashboard
AI-recommended actions
1-click refund / reship / discount
Custom widget name + colour

Frequently asked questions

Does it work with my existing Shopify setup?

Yes. Steadio installs via Shopify Script Tags — no theme editing required. It works with any Shopify theme, immediately, using your existing order and product data.

What happens if the AI can't handle something?

Steadio escalates to you. You get a notification, the conversation is flagged in your dashboard with full context, and the AI recommends what to do next. You stay in control.

Is the information the AI gives customers accurate?

Steadio only states facts from Shopify — live order status, tracking information, your store policies. It doesn't guess or make things up. For WISMO, it's 100% accurate because it's reading live data.

We already use Gorgias / Zendesk. Do we still need Steadio?

Yes — they complement each other. Gorgias is a great helpdesk for complex tickets. Steadio handles the 60-70% of tickets that shouldn't reach a helpdesk — WISMO and shipping exceptions. You keep your helpdesk for everything else and cut ticket volume in half.

How long does setup take?

5 minutes. Install from the App Store, set your widget colour and greeting, and you're live. The AI starts working immediately with your existing order data.

What carriers do you support?

All carriers supported by EasyPost — including UPS, FedEx, USPS, DHL, Canada Post, Royal Mail, and 100+ others. If you ship it, we track it.

How is this different from shipping protection (Route, SHIPAID)?

Shipping protection requires your customers to pay an extra fee at checkout and file a claim when something goes wrong. Steadio works the opposite way: it detects problems proactively, resolves them automatically, and your customer never has to file anything. No upsell at checkout. No claims process.

Next time a package gets lost,
it's already handled.

Install Steadio. Your customers get instant answers. Your team gets their time back. 14-day free trial. No credit card.

Start free 14-day trial Calculate your ROI

Questions? hello@steadio.net

A package gets lost. What happens next?

Watch a shipping exception resolve itself.