FedEx shipment ETA slipped by 4 days. Returning customer, 3 previous orders.
Severity Score
52 / 100
Resolved By
agent_auto — no human involved
Action Taken
Proactive apology email sent in brand voice
From: hello@arcadiahome.com — Sent automatically at 2:51 AM
"Hi Priya, we noticed your order is taking a little longer than expected. We're keeping an eye on it and will update you as soon as it's moving again. So sorry for the wait."
Suggested Action
One tap. Done in seconds.
James Hartley
Order #5002 — $26 Soy Candle Set
Urgent — Severity 91
AI Assessment
Zero scan updates for 5 days. Likely misrouted or lost. First-time buyer — high churn risk.
Severity Score
91 / 100
Reship via FedEx Express
Full Refund — $26
Send 20% Discount
✓
Shopify order #5012 created — FedEx Express 2-day shipping.
Customer notified automatically.View in Shopify →
7:12
SSteadio
Urgent: James Hartley's $26 order may be lost. Tap to review options.
Steadio note: Reship for original order #5002. Package confirmed lost — auto-created via one-tap approval at 7:14 AM.
Audit Trail
Every step. Full visibility.
James Hartley — Order #5002
$26 Soy Candle Set — Lost package
All
Resolved
Pending
!
2:47 AM — Auto-detected
Shipping anomaly detected. Zero scan updates for 5 days. UPS #1Z999-AA10 flagged as likely lost.
⚡
2:47 AM — AI Assessment
Severity: 91/100. First-time buyer, $26 order value. High churn risk. Recommended action: reship via expedited.
✓
7:14 AM — Merchant approved
One-tap reship approved. New Shopify order #5012 created automatically.
View order #5012 in Shopify →
✉
7:14 AM — Emails sent
Customer notified: "Great news — we're shipping a replacement today via FedEx Express." Merchant summary sent with new order number.
★
7:14 AM — Resolved
Exception closed. Total time from detection to resolution: 4 hours 27 minutes. No ticket created.
Arcadia Home Support
Hi, I received the wrong item. I ordered sage green but got natural.
I'm sorry about that! Let me pull up your order right away.
Found it — order #5004. You're right, sage green was ordered. I've logged this as priority.
How long? I need these for an event this weekend.
Totally understand the urgency. I've escalated this and our team will have a solution shortly.
AI Recommendation
Reship correct item. Let her keep the wrong one.
Customer LTV
$310
Orders
4 previous
Item Cost
$89
Churn Risk
High
Recommended Action
Reship sage green set via expedited shipping. Let customer keep the natural set. Turn a mistake into a loyalty moment.
Arcadia Home
Order Delivered
✓ Delivered 2 days ago
How do I wash the linen throw? Can it go in the machine?
Great question! Your Linen Throw should be machine washed cold on gentle cycle, then tumble dry low. Avoid bleach — it keeps the texture soft wash after wash.
Perfect, thanks! Also the colour is slightly different from the photo — is that normal?
Natural linen has subtle colour variations — that's part of the charm! But if you're not happy, I can arrange a free exchange. Want me to set that up?
Post-Purchase AI
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Product care & usage questions
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Returns & exchange requests
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Product defects & complaints
Suggested action
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Store policy & warranty questions
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Zero Tickets Created
Every question answered, every concern addressed — proactively, automatically. Your team only steps in when they choose to.
The Result
Zero tickets. Zero drag on your team.
0
Tickets never created
0s
Average resolution time
0%
Issues auto-resolved no human needed
0
Tickets to close at end of day
💬
"Where's my order?"
11:43 PM
→
⚡
Answered in seconds
no human involved
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✅
Customer satisfied
done — instantly
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🚫
No ticket to open, no ticket to close
$0 support cost
Steadio
Your entire post-purchase experience — on autopilot.