Shipping issues, product questions, returns — Steadio handles it all automatically. No tickets, no queues. When it needs you, one tap. Done in seconds.
No credit card required · Installs in 5 minutes
Watch the 2-min demo
See how shipping issues and product questions get resolved — no tickets
The problem
For most Shopify stores, 70%+ of support volume is post-purchase. Every issue becomes a ticket. Most don't need a human at all.
The #1 support question. Each one: open, read, look up tracking, copy-paste, close. Repeat 50x a week.
Product questions, care instructions, sizing, returns — they keep coming after delivery. Each one is a ticket.
Your team spends hours closing tickets instead of building relationships, upselling, or improving the experience.
How it works
Install once. Shipping and product issues get resolved — not ticketed.
One click from the Shopify App Store. The AI widget appears on your storefront automatically — no theme editing, no developer needed.
Shipping delays, product questions, return requests — Steadio resolves them in seconds. No ticket created, no queue to manage.
Lost parcel? Approve a reship and Steadio creates the new order in Shopify, notifies the customer, and logs everything. Refunds work the same way. One tap, fully executed.
Features
Every feature is designed so issues get resolved — not ticketed.
Customers ask "where's my order?" and get a real answer instantly — using live Shopify data. No ticket created. Done.
Low-severity issues — transit delays, minor exceptions — resolved automatically. AI sends a message, logs it, marks it done.
Approve a reship — Steadio creates the order in Shopify. Approve a refund — money goes back to the customer. Real actions, executed in your store. Not another notification to act on.
After delivery, the widget keeps working. Care instructions, usage questions, sizing — answered from your product data.
Every resolved exception has a timeline: what was detected, what the AI recommended, what action was taken in Shopify, which emails went out, and when. Your whole team sees exactly what happened.
Widget matches your store's colour and name. Every customer message is written in your brand voice. It feels personal.
Why Steadio
| Capability | Steadio | Gorgias | Tidio | AfterShip |
|---|---|---|---|---|
| Tickets created per issue | 0 | 1+ | 1+ | N/A |
| Answers WISMO automatically | ✓ | Manual | Basic | Page only |
| Proactive exception detection | ✓ | ✕ | ✕ | Alerts only |
| Autopilot exception resolution | ✓ | ✕ | ✕ | ✕ |
| One-click refund / reship (executes in Shopify) | ✓ | Manual | ✕ | ✕ |
| Post-delivery product care | ✓ | ✕ | ✕ | ✕ |
| Shipping + product (not generic) | ✓ | ✕ | ✕ | Shipping only |
| Entry price | $79/mo | $300/mo | $29/mo | $9/mo |
Pricing
You know your order volume. That's all we need.
14-day free trial on all plans. No credit card required.
On-demand exception detection — trackers created only when needed
Annual billing available — get 2 months free. · Need more than 10,000 orders? Contact us.
FAQ
Yes. Steadio installs via Shopify Script Tags — no theme editing required. It works with any Shopify theme, immediately, using your existing order and product data.
Steadio escalates to you. You get a notification, the conversation is flagged in your dashboard with full context, and the AI recommends what to do next.
Steadio only states facts from Shopify — live order status, tracking information, your store policies. It doesn't guess or make things up. For WISMO, it's 100% accurate.
Gorgias is a great helpdesk for complex tickets. Steadio replaces the 60-70% of tickets that shouldn't reach a helpdesk — WISMO and shipping exceptions. You keep Gorgias for everything else and cut your ticket volume in half.
5 minutes. Install from the App Store, set your widget colour and greeting, and you're live. The AI starts working immediately with your existing order data.
All carriers supported by EasyPost — including UPS, FedEx, USPS, DHL, Canada Post, Royal Mail, and 100+ others. If you ship it, we track it.
Shipping issues, product questions, returns — handled from day one. 14-day free trial. No credit card. Install in 5 minutes.
Install on Shopify — it's free to tryQuestions? hello@steadio.net