Shipping issues, product questions, returns — Steadio handles it all automatically. No tickets, no queues. When it needs you, one tap. Done in seconds.
No credit card required · Installs in 5 minutes
Watch the 2-min demo
See how shipping issues and product questions get resolved — no tickets
The problem
For most Shopify stores, 70%+ of support volume is post-purchase. Every issue becomes a ticket. Most don't need a human at all.
The #1 support question. Each one: open, read, look up tracking, copy-paste, close. Repeat 50x a week.
Product questions, care instructions, sizing, returns — they keep coming after delivery. Each one is a ticket.
Your team spends hours closing tickets instead of building relationships, upselling, or improving the experience.
How it works
Install once. Shipping and product issues get resolved — not ticketed.
One click from the Shopify App Store. The AI widget appears on your storefront automatically — no theme editing, no developer needed.
Shipping delays, product questions, return requests — Steadio resolves them in seconds. No ticket created, no queue to manage.
For high-stakes decisions, Steadio gives you a suggested action — refund, reship, or discount. You approve with one tap. Done in seconds.
Features
Every feature is designed so issues get resolved — not ticketed.
Customers ask "where's my order?" and get a real answer instantly — using live Shopify data. No ticket created. Done.
Low-severity issues — transit delays, minor exceptions — resolved automatically. AI sends a message, logs it, marks it done.
When something needs your decision, you get a suggested action — reship, refund, or discount. One tap to approve.
After delivery, the widget keeps working. Care instructions, usage questions, sizing — answered from your product data.
AI monitors every shipment. Stalled scans, lost parcels, delivery failures — detected before the customer even notices.
Widget matches your store's colour and name. Every customer message is written in your brand voice. It feels personal.
Why Steadio
| Capability | Steadio | Gorgias | Tidio | AfterShip |
|---|---|---|---|---|
| Tickets created per issue | 0 | 1+ | 1+ | N/A |
| Answers WISMO automatically | ✓ | Manual | Basic | Page only |
| Proactive exception detection | ✓ | ✕ | ✕ | Alerts only |
| Autopilot exception resolution | ✓ | ✕ | ✕ | ✕ |
| One-click refund / reship | ✓ | Manual | ✕ | ✕ |
| Post-delivery product care | ✓ | ✕ | ✕ | ✕ |
| Shipping + product (not generic) | ✓ | ✕ | ✕ | Shipping only |
| Entry price | $79/mo | $300/mo | $29/mo | $9/mo |
Pricing
You know your order volume. That's all we need.
14-day free trial on all plans. No credit card required.
On-demand exception detection — trackers created only when needed
Annual billing available — get 2 months free. · Need more than 10,000 orders? Contact us.
FAQ
Yes. Steadio installs via Shopify Script Tags — no theme editing required. It works with any Shopify theme, immediately, using your existing order and product data.
Steadio escalates to you. You get a notification, the conversation is flagged in your dashboard with full context, and the AI recommends what to do next.
Steadio only states facts from Shopify — live order status, tracking information, your store policies. It doesn't guess or make things up. For WISMO, it's 100% accurate.
Gorgias is a great helpdesk for complex tickets. Steadio replaces the 60-70% of tickets that shouldn't reach a helpdesk — WISMO and shipping exceptions. You keep Gorgias for everything else and cut your ticket volume in half.
5 minutes. Install from the App Store, set your widget colour and greeting, and you're live. The AI starts working immediately with your existing order data.
All carriers supported by EasyPost — including UPS, FedEx, USPS, DHL, Canada Post, Royal Mail, and 100+ others. If you ship it, we track it.
Shipping issues, product questions, returns — handled from day one. 14-day free trial. No credit card. Install in 5 minutes.
Install on Shopify — it's free to tryQuestions? hello@steadio.net