Steadio monitors every shipment, answers customer questions 24/7, and resolves shipping exceptions on autopilot. You only get pulled in when it genuinely needs you.
No credit card required. Installs in 5 minutes.
Watch the 2-minute demo
For most Shopify stores doing 300+ orders/month, 50–70% of support tickets are shipping questions. You're paying people — or doing it yourself — to answer questions Shopify already knows the answer to.
70% of your support queue. Answered manually. Every. Single. Day.
Lost parcels, damaged goods, wrong items — discovered too late, handled too slowly.
By the time you know about a problem, the customer has already left a 1-star review.
Three steps. Then hands off.
One click from the Shopify App Store. The AI widget appears on your storefront automatically — no theme editing, no developer needed.
Steadio monitors every shipment, answers customer questions using live Shopify data, and resolves shipping exceptions on autopilot — 24/7.
When a genuine decision is needed, Steadio surfaces it in your dashboard with a recommended action already queued. Refund, reship, or discount code — one click.
Steadio handles the full post-purchase support loop, end to end.
Customers get real tracking status the moment they ask — accurate, personalised, using live Shopify order data. No canned responses.
AI monitors every shipment. Transit delays, lost parcels, stalled scans, delivery failures — detected and acted on before the customer complains.
Low-severity exceptions are auto-resolved — AI sends the customer outreach, logs the action, and marks it done. You don't even see it.
Every unresolved issue in one place, sorted by urgency. AI tells you exactly what happened and what to do about it.
Refund, reship, or issue a discount code directly from the dashboard. Customer notified automatically.
Match your store's colour, name, and greeting. Looks like your team built it. Customers never know it's AI.
| Capability | Steadio | Gorgias | Tidio | AfterShip |
|---|---|---|---|---|
| Answers WISMO automatically | ✓ | Manual | Basic | Page only |
| Proactive exception detection | ✓ | ✗ | ✗ | Alerts only |
| Autopilot exception resolution | ✓ | ✗ | ✗ | ✗ |
| One-click refund / reship | ✓ | Manual | ✗ | ✗ |
| Shipping-specific (not generic) | ✓ | ✗ | ✗ | Partial |
| Entry price | $79/mo | $300/mo | $29/mo | $9/mo |
You know your order volume. That's all we need.
14-day free trial on all plans. No credit card required.
On-demand exception detection — trackers created only when needed
For stores just starting to take support seriously.
The sweet spot. Handles everything your team used to do manually.
For brands that want Steadio to feel like their own.
Annual billing available — get 2 months free. · Need more than 10,000 orders? Contact us.
Yes. Steadio installs via Shopify Script Tags — no theme editing required. It works with any Shopify theme, immediately, using your existing order and product data.
Steadio escalates to you. You get a notification, the conversation is flagged in your dashboard with full context, and the AI recommends what to do next. You step in, resolve it, and the AI learns the pattern.
Steadio only states facts from Shopify — live order status, tracking information, your store policies. It doesn't guess or make things up. For WISMO, it's 100% accurate. For policies, it reads yours directly.
Gorgias is a great helpdesk for complex tickets. Steadio replaces the 60–70% of tickets that shouldn't reach a helpdesk — WISMO and shipping exceptions. You keep Gorgias for everything else and cut your ticket volume in half.
5 minutes. Install from the App Store, set your widget colour and greeting, and you're live. The AI starts working immediately with your existing order data — no training, no ticket routing rules, no workflow setup.
All carriers supported by EasyPost — including UPS, FedEx, USPS, DHL, Canada Post, Royal Mail, and 100+ others. If you ship it, we track it.
14-day free trial. No credit card. Works in 5 minutes.
Install on Shopify — it's free to tryQuestions? hello@steadio.net